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Privacy Policy

1. Introduction

1.1 Overview

Shortcut Driving Pty Ltd (“Shortcut Driving”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information.

1.2 Our Services

Shortcut Driving operates a platform that facilitates driving lesson bookings, learner support, related communications, and associated services made available through the Shortcut Driving platform.

1.3 Scope

This Privacy Policy applies to personal information collected through our website, booking systems, forms, communications, and related services.

2. Acceptance

By accessing our platform, creating an account, making a booking, submitting information to us, or otherwise using our services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy and our Terms and Conditions.

3. Contact Us

If you would like to contact us about privacy matters, including requests for access, correction, or complaints, you may contact us at:

Email: Hello@shortcutdriving.com.au

We may also provide additional contact options through our website from time to time.

4. What Personal Information We Collect

4.1 Information from Learners

We may collect personal information from learner drivers, including:

  • full name

  • date of birth

  • email address

  • telephone number

  • billing information and transaction records

  • booking history

  • lesson preferences

  • reviews, feedback, and communications with us

  • any other information you provide to us through the platform or support channels

4.2 Information from Instructors or Service Providers

We may collect personal information from instructors or persons providing services through the platform, including:

  • full name

  • date of birth

  • gender, where voluntarily provided

  • email address

  • telephone number

  • driver licence details

  • driving instructor accreditation or licence details

  • Working With Children Check details, where applicable

  • vehicle registration and related vehicle details

  • billing or business contact details

  • booking, availability, and service-related information

4.3 Sensitive Information

We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities, required by law, or voluntarily provided by you. If we do collect sensitive information, we will handle it in accordance with applicable law.

5. How We Collect Personal Information

We may collect personal information in a number of ways, including when you:

  • create or update an account

  • make, change, or cancel a booking

  • complete forms, surveys, or onboarding documents

  • contact us by email, website form, phone, or other channels

  • leave reviews or feedback

  • interact with our website, advertisements, or analytics tools

  • provide information during support, complaint, or dispute processes

We may also collect certain information automatically through cookies, pixels, log files, and analytics technologies when you use our website.

Payment Information

Payments are processed by third-party payment providers, such as Stripe and/or PayPal. We do not generally collect or store full payment card details ourselves.

6. Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

  • creating and managing accounts

  • facilitating bookings and related services

  • coordinating lessons, instructors, and communications

  • processing payments and refunds

  • providing customer support

  • responding to questions, complaints, and disputes

  • maintaining platform security and detecting fraud or misuse

  • improving the platform, website, and service experience

  • carrying out analytics, reporting, and internal administration

  • complying with legal, regulatory, insurance, and safety obligations

  • sending service-related messages

  • sending marketing communications where permitted by law or with consent

We will only use or disclose personal information for the primary purpose for which it was collected, for related purposes where permitted, or as otherwise authorised or required by law.

7. Direct Marketing

Where permitted by law, we may send you marketing or promotional communications about our services, offers, updates, or new features.

You can opt out of receiving marketing communications at any time by:

We may still send non-marketing communications that are necessary for your bookings, account, or service-related matters.

8. Disclosure of Personal Information

We may disclose personal information to:

  • learners, instructors, and service providers where reasonably necessary to arrange and provide services

  • payment processors and financial service providers

  • IT, hosting, software, analytics, communications, and support providers

  • legal, accounting, insurance, and professional advisers

  • regulators, law enforcement bodies, courts, tribunals, or government agencies where required or authorised by law

  • a purchaser, successor, investor, or related party in connection with a proposed or actual merger, acquisition, restructuring, or sale of business assets

We do not sell personal information to third parties.

9. Overseas Disclosure

Some of the third-party service providers we use, such as payment processors, analytics providers, software tools, cloud storage providers, or communications platforms, may store or process personal information outside Australia.

Where we disclose personal information to overseas recipients, we will take reasonable steps, where required, to ensure the recipient handles the information in a manner consistent with applicable Australian privacy law.

By using our services, you acknowledge that some overseas handling of personal information may occur.

10. Cookies, Tracking and Analytics

We may use cookies and similar technologies to:

  • keep parts of the website functioning properly

  • remember user preferences

  • understand website traffic and usage patterns

  • improve performance and user experience

  • support remarketing and advertising measurement

These technologies may include:

  • session cookies

  • persistent cookies

  • analytics tags

  • remarketing or advertising tools

You can usually control cookies through your browser settings. Disabling some cookies may affect website functionality.

11. Analytics and Advertising Tools

We may use third-party tools such as:

  • Google Analytics

  • Google Ads and related remarketing tools

  • Meta or other advertising and measurement tools

  • other website and conversion tracking technologies

These tools may collect information about your interaction with our website and ads. You can manage certain advertising preferences through your browser settings or the relevant third-party provider tools.

12. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Security measures may include:

  • secure hosting environments

  • restricted access controls

  • password protections

  • encryption or secure transmission methods where appropriate

  • internal processes for privacy and data handling

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

13. Access and Correction

You may request access to personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information.

To make a request, please contact us at Hello@shortcutdriving.com.au.

We may need to verify your identity before processing your request. In some cases, applicable law may allow or require us to refuse access or correction, in which case we will explain the basis for that decision where required.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, operational, dispute resolution, safety, and record-keeping purposes.

When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it, subject to any legal obligations to retain records.

15. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain and respond to it.

Where required by law, including under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Links and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

You should review the privacy policies of any third-party sites or services you use.

17. Business Changes

If Shortcut Driving undergoes a business transition, such as a restructure, investment, merger, acquisition, or sale of assets, personal information may be disclosed or transferred as part of that process, subject to applicable law.

18. Complaints

If you believe we have breached applicable privacy law or mishandled your personal information, you may make a complaint by contacting us at Hello@shortcutdriving.com.au.

Please include enough detail for us to understand and investigate your complaint.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). APP privacy policies are expected to explain how individuals can complain about a privacy breach and how the organisation will deal with that complaint.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on our website and will take effect from the date of publication unless otherwise stated. Your continued use of our services after an update may indicate your acceptance of the revised Privacy Policy.

20. Contact Details

For privacy enquiries, access requests, correction requests, or complaints, contact:

Shortcut Driving Pty Ltd
Email: Hello@shortcutdriving.com.au

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