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Privacy Policy

1. Introduction

1.1 Overview
Shortcut Driving Pty Ltd (“Shortcut Driving”, “we”, “us”, or “our”) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect personal information.

1.2 Platform Model
Shortcut Driving is a platform connecting Learners with independent Driving Instructors. We are not a driving school and do not employ or represent instructors.

2. Acceptance

By using the platform, creating an account, or submitting information, you agree to this Privacy Policy and our Learner Terms and Conditions.

3. Contact

You can contact us via our website’s support form for data access, correction, or deletion requests.

4. What We Collect

4.1 From Learner Drivers:

  • Full Name

  • Date of Birth

  • Email Address

  • Billing Address (via Stripe)

  • Telephone Number

  • Booking/transaction history

  • Reviews and preferences

4.2 From Driving Instructors:

  • Full Name

  • Date of Birth

  • Gender

  • Email Address

  • Telephone Number

  • Driver’s Licence and Instructor Licence

  • WWCC

  • Vehicle Registration

  • Billing Address

Shortcut Driving may share this data to facilitate bookings and communication.

5. How We Collect Information

We collect data through:

  • Account setup and profile updates

  • Lesson bookings

  • Forms and surveys

  • Cookies and analytics tools

  • Reviews and feedback

Note: Payment info is handled securely by Stripe, not Shortcut Driving.

6. How We Use Your Information

Used to:

  • Connect Learners with Instructors

  • Process bookings and payments

  • Respond to queries

  • Improve the platform

  • Detect fraud and ensure compliance

  • Send communications (with consent)

You may request access, correction, or deletion at any time.

7. Email Marketing

With consent, we may send:

  • Service updates

  • Promotions

  • New feature info

You can unsubscribe anytime.

8. Information Disclosure

We may share information with:

  • Learners/Instructors (for coordination)

  • Service providers (e.g., Stripe, analytics)

  • Authorities (if required by law)

  • Business buyers (in the event of a merger/sale)
    We do not sell your data.

9. Data Storage & Payment Processing

  • Personal data stored securely by Shortcut Driving

  • Payment details handled by Stripe, which complies with PCI-DSS

10. Third-Party Services

Some third parties (e.g. Google Analytics, Stripe) may process your data overseas. By using our services, you consent to international data transfers.

11. Third-Party Links

We’re not responsible for third-party websites’ privacy practices.

12. Security

We use encryption and secure hosting. However, no method is 100% secure.

13. Cookies & Tracking

We use cookies to enhance UX and measure traffic.

Types:

  • Session Cookies

  • Persistent Cookies

14. Marketing & Analytics Tools

We may use:

  • Google Analytics

  • Google Display Network

  • Remarketing tools

You can opt out through Google Ads settings or browser plugins.

15. Policy Updates

Changes may occur and will be posted on the website. Continued use = acceptance.

16. Business Changes

If acquired or merged, data may transfer to the new entity, under the same terms.

17. Additional Uses

We may also use your data for:

  • Reporting

  • Platform optimisation

  • Legal compliance

  • Support and dispute resolution

  • Market research

18. Data Retention

We retain data only as long as needed or required by law.

19. Data Breach Response

We’ll notify affected users and act swiftly to limit damage.

20. International Transfers

Where processors are outside Australia, we ensure reasonable protections in line with Australian law.

21. Questions or Complaints

Contact us through the website’s support form for questions or to file a privacy complaint.

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