Privacy Policy
1. Introduction
1.1 Overview: This Privacy Policy outlines Shortcut Driving’s practices regarding the collection, use, and disclosure of personal information. We are committed to protecting your privacy and complying with applicable privacy laws, including the Privacy Act and the Australian Privacy Principles (APPs).
1.2 Commitment: We take the protection of your personal information seriously and strive to ensure it is stored safely and responsibly.
2. Acceptance of Policy
2.1 By using our website and purchasing our services, you agree to the terms outlined in this Privacy Policy and our Learner Terms and Conditions.
3. Contacting Us
3.1 For inquiries about this policy or to access, correct, or delete your personal information, please contact us via the support request form on our website.
4. Collection of Information
4.1 Learner Drivers: We collect the following information:
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Name
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Date of Birth
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Billing Address (stored securely through Stripe)
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Email Address
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Details of purchased products
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Additional information provided through our website
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Customer Number
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Telephone Number
4.2 Driving Instructors: We collect the following information:
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Name
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Date of Birth
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Gender
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Billing Address (stored securely through Stripe)
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Email Address
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Telephone Number
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Driver's Licence Details
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Driving Instructor’s Licence Details
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WWCC Numbers
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Vehicle Registration Number
4.3 We may share this information with Driving Instructors and Learner Drivers to facilitate driving lessons.
5. Methods of Collection
5.1 We collect personal information through:
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Account creation
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Online forms and order placements
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Customer service interactions
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Comments, preferences, and ratings
5.2 We use cookies and other technologies to collect additional data, such as browsing behavior and demographic information.
5.3 If you provide information about a third party, you must have their consent.
5.4 Payment details are processed and stored by Stripe, a third-party payment processor.
6. Use of Information
6.1 We use your information to:
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Deliver products and services
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Improve our services and marketing efforts
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Respond to inquiries and complaints
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Investigate potential fraud or illegal activities
6.2 You have the right to access, correct, or request deletion of your personal information. Contact us through our support request form for these actions.
6.3 We may collect and use IP addresses and other technical data to provide location-specific content and enhance user experience.
7. Email Marketing
7.1 With your consent, we may send emails about:
Our website and services
New products and promotions
7.2 You can withdraw consent for marketing emails at any time by contacting us through our support request form.
8. Disclosure of Information
8.1 We may disclose your information to:
Employees, contractors, and third-party service providers for support and service improvement
Driving Instructors and Learner Drivers for lesson coordination
Entities as required by law or to protect our rights and property
8.2 Feedback between Learner Drivers and Driving Instructors may be shared to improve service quality.
9. Data Storage and Payment Processing
9.1 Your data is stored on Shortcut Driving’s secure servers. Payment details are processed by Stripe, adhering to PCI-DSS standards.
9.2 Stripe’s privacy policy governs the handling of payment information. We recommend reviewing their policy for details.
10. Third-Party Services
10.1 Third-party providers, such as payment processors and service vendors, may have their own privacy policies. We recommend reviewing these policies to understand how they handle your information.
10.2 Some third-party providers may be located outside Australia, and your information may be subject to the laws of those jurisdictions.
11. Third-Party Websites
11.1 Our website may contain links to other websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal information.
12. Security
12.1 We implement industry-standard security measures to protect your personal information, including encryption and secure storage practices.
12.2 Despite our efforts, we cannot guarantee absolute security. You provide your information at your own risk.
13. Cookies
13.1 We use cookies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings.
13.2 Cookies help us:
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Maintain session information
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Track site usage and improve services
13.3 Types of cookies used:
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Session Cookies: Temporary cookies that disappear when you close your browser.
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Persistent Cookies: Stored on your computer to track site usage and improve your experience.
14. Marketing Tools
14.1 We use marketing tools such as:
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Remarketing
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Google Display Network
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Google Analytics for demographic and interest reporting
14.2 You can opt-out of Google Analytics for display advertising through Google Ads Settings.
15. Changes to Privacy Policy
15.1 We may update this Privacy Policy periodically. Changes will take effect immediately upon posting on our website.
15.2 Significant changes will be communicated through updates on our website.
15.3 If our business is acquired or merged, your information may be transferred to the new owners.
16. Questions and Contact Information
16.1 For access, correction, or deletion of your personal information, or to file a complaint, please contact us via the support request form on our website.
17. Additional Business Purposes
17.1 We may use your information to:
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Conduct market research and analysis
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Improve user experience and service offerings
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Ensure compliance with legal obligations
17.2 We may also use your information for internal reporting and operational purposes.
18. Data Retention
18.1 We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or as otherwise required for our business operations.
19. Data Breach Response
19.1 In the event of a data breach, we will promptly notify affected individuals and take appropriate steps to mitigate any potential harm.
20. International Data Transfers
20.1 Your information may be transferred and processed outside of Australia, including in countries where our third-party service providers operate.
20.2 We will take appropriate measures to ensure that your information receives the same level of protection as required under Australian privacy laws.